Responsibilities:
- Handle customers' complaints related to the banking products and other compliance issues
- Liaise with internal and external parties to conduct complaints investigation in accordance with the internal and external policies and regulations
- Deal with the regulators (e.g. Hong Kong Monetary Authority, Securities and Futures Commission, Insurance Authority and the Hong Kong Federation of Insurers etc.)
- Identify areas for improvements and prepare reports for enhancing service quality
- Degree or above holder in Business Administration, Finance or Communications. Candidates obtained professional qualifications in HKSI / IIQE / MPF will be an advantage
- 5-6 years' experience in complaint handling or customer services, preferably in the banking / financial industry
- Sound knowledge of banking and investment products
- Good negotiation, analytical & problem solving skills
- Good command of both written and spoken English and Chinese. Fluent in Mandarin will be an advantage
- Proficiency in using Micorsoft Office