Analyst, PvB Client Servicing & Transacting PvB

The Role Responsibilities
Processes
This role holder is accountable for Client Transacting. Be responsible for the key set of controls and reviews over the wide variety of transactions initiated by Private Bank before "handed off" to GBS Operations.
To ensure all the activities relating to Data Maintenance, operations control, government enquiries are promptly and properly handled.

• To manage and keep track GBS Operations objectives and performance to ensure transactions processed in good quality and control
• Liaising with CA \ CSM to obtain outstanding client information and documents
• To adhere to the agreed KCSA plan and approach, proper record all KCSA related activities.
• To provide guidance on daily process requirements on all PvB related system to CA \ CSM and GBS Operations across the regions.
• Manage GBS Operations performance by provide sufficient guidance to GBS Ops
• To verify and ensure the transactions processed are compliance with bank policies and procedures.
• To support the ad hoc projects assigned by senior management.
• To verify all relevant transactions are in order before submitting to GBS Ops
• To ensure pre-approval on all exceptions according to bank policies and DOA.
• To agree with GBS Ops, extra / additional control and monitoring responsibilities, ensure no gap on transactions processed.
• Handle enquiry from PvB and GBS Ops, front office and various departments
• Responsible to review and update the DOI.

Client Control

• Verify and ensure Client Investment Profile update in T24 & CAP systems are accurately, handle CIP written confirmation and check & send CIP letters to clients
• Ensure Bonus Saving set up in T24 and record log are accurately
• Responsible for Reverse Enquires process
• Perform system enquiries, collect and consolidate information and documents form the relevant documents and provide appropriate reply
• Process audit confirmation requests from accounting \ audit firms
• Process regulatory requests
• Process on standard & non-standard communications to clients
• Control and monitor Returned mail process
• Perform ad hoc projects assigned by management and business
• Act as Dormant Account Documentation Custodian that requires under dual control
• Participate on the system upgrade, UAT and implementation

Others

• Assist DCC for segment BCP
• Assist outsourcing owner to meet internal/external outsourcing requirement

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the business to achieve the outcomes set out in the Bank's Conduct Principles, such as Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• PvB GBS Operations
• PvB Front Office
• PvB Client On-boarding Team
• PvB CAR Static & Maintenance Team
• PvB Legal & Compliance
• PvB Change & Delivery
• PvB BORM
• Retail - Account Investigation Team
• WM Ops

Our Ideal Candidate

• Interpersonal skills, influencing and supervising others
• Strong communications skills (oral, written)
• Expert knowledge of products, transactions and services that will be initiated by PvB.
• Meticulous with the ability to multi-tasks
• Strong banking operations background, knowledge on both PvB and Retail
• Awareness of controls and procedures, and the ability to identify and resolve any control issues that may arise

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers