Lead Technical Analyst

Ecolab Naperville, IL

About the Job

Ecolab is providing an exciting opportunity to join our Commercial Digital Solutions team as a Lead Technical Analyst. This role will focus on digital platforms to enable & support our Industrial Sales & Service organization globally. In this agile environment, the Lead Technical Analyst will work closely with business stakeholders and development teams to gather requirements, work with multiple teams to assist in determining innovative solutions, as well as configuration, data management, and write/execute testing scrips. Platforms include but is not limited to the Microsoft suite of tools including but not limited to Dynamics 365, Power BI, SharePoint.

What’s in it For You:

  • The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
  • The ability to make an impact and shape your career with a company that is passionate about growth
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

  • Partner with global team & business partners to provide innovative/creative solutions to enable business requirements
  • Gather & document business and functional requirements from business stakeholders
  • Manage and communicate across multiple levels of businesses
  • Participate in prioritization and scope for release management
  • Lead analysis of business process for Industrial business units
  • Ensure business alignment between Industrial businesses on CRM platform
  • Basic CRM configuration, workflows, and report writing within MS Dynamics 365
  • Experience implementing packaged software
  • Act as Scrum Master, as needed, on prioritized business efforts
  • Assist and/or lead coordination of testing cycles
  • Data analysis and design within CRM and integrations
  • Work with subject master experts to ensure proper workflows
  • Manage users, roles, profiles, groups, sharing rules, and other setup options
  • Collaborate with developers to determine options to meet business requirements
  • Troubleshoot and resolve issues in a timely fashion

Minimum Qualifications:

  • Bachelor’s Degree
  • 8 years of professional work experience
  • 3 years of experience with requirements management
  • 2 years of hands-on experience in or supporting sales and marketing organizations
  • 1 years of experience with Agile Methodology
  • Experience with configuration in a Customer Relationship Management (CRM) platform

Preferred Qualifications:

  • Proven ability to understand business needs, build strategic partnerships, and document and implement software solutions
  • Experience working with platforms that support Sales & Service organizations
  • Good understanding of basic CRM foundations, system integration including data cleansing, loading and integrations.
  • Experience in CRM tool configuration, workflows, & user security management
  • Experience managing relationships with 3rd party vendors and teams.
  • Delivery experience with global, multi-lingual systems.
  • Able to successfully manage core responsibilities independently or with limited over-sight
  • Excellent verbal and written communication skills
  • Excellent organization skills
  • Ability to maintain critical thinking while balancing multiple tasks
  • Must have experience working on multiple projects and meeting project objectives in a timely manner
  • Ability to work well within a team, focusing on building relationships with all project stakeholders.
  • Proven ability of learning new skills, technologies, and passionate about conveying knowledge
  • A good understanding of the strategic and commercial drivers for CRM projects

A trusted partner at nearly three million commercial customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $13 billion and more than 45,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.

When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

For more Ecolab news and information, visit www.ecolab.com. Follow us on Twitter @ecolab, Facebook at facebook.com/ecolab, LinkedIn at Ecolab or Instagram at Ecolab Inc

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.