Member Services Representative

Crunch Fitness Int'l Naples, FL

About the Job

Member Services Representative - Fitness Studio

We are the fastest growing fitness brand offering our growing membership base; diversity in equipment, proprietary training, and personal services. We stand above the rest by way of innovation, pristine facilities, and a member experience that is second to none.

We are looking for passionate individuals to join our team. We have a strong but diverse leadership team that is taking fitness to a new frontier. We offer best-in-class employee training, benefits, and compensation.

We are paying leading wages in every department including Member Services. We work hard but the environment is positive and encouraging. If you are genuine about the member experience, and willing to run our play, we want to talk to you.


As a Member Service Representative, you are responsible for the member experience. This will include communicating our brand values, participation in grassroots marketing, sales, and various customer service duties.

  • Membership Sales
  • Check in all members and guests in accordance with company procedures
  • Communicate special events to members and guests
  • Maintain an atmosphere, which makes members feel welcome
  • Maintain professional disposition at all times
  • Sell retail products
  • Schedule member services
  • Facilitate payment of member services in accordance with company procedures
  • Opening and closing duties
  • Weekend duties
  • Fluent in English
  • Proficient reading and writing skills
  • Computer Skills

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.