About the Job

Crunch Fitness is looking for an Assistant General Manager to join their team!

Job Summary:

The Assistant General Manager (AGM) will help ensure the smooth and efficient operational procedures within all departments enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Essential Job Responsibilities:

Financial & Club Operations

• Monitor revenue, expenses, payroll for each department on a bi-weekly basis.
• Manage budget by planning, forecasting, and monitoring revenue for each department.
• Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance.

• Training and supervising all club employees while helping the Regional General Manager facilitate all delegated projects and responsibilities.
• Educating the management and staff and ensuring implementation of proper company policies and procedures.
• The AGM will also have thorough knowledge of club services, programs and products as well as current knowledge of key competitors.

Member & Team Member Relations

• Achieve desired sales goals.
• Achieve desired revenue goals thru the leadership and motivation of employees.
• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

• Act as a leader to promote member engagement and provide each member with an exceptional club experience.
• Greet members, cultivate relationships, and encourage member connectivity by promoting an engaging and welcoming environment throughout all departments.
• Perform club audits to ensure that all areas of the club are clean, neat, organized, and in like new condition.
• Demonstrate a positive attitude and ensure team members are providing the highest level of customer service, cleanliness, and financial performance.
• Ensure Key Performance Indicators (KPI's) are followed and all departments are meeting or exceeding budgetary goals and metrics.
• Recruit, hire, and mentor employees to promote career growth through training, development, and performance assessment.
• Assist with new hires, promotions, employee status changes, and terminations. Manage club attrition and develop appropriate succession plans within the club and region.
• Coordinate disciplinary actions and terminations with Regional General Manager and Human Resources Manager.
• Prepare and facilitate club meetings to review policies and procedures, discuss club promotions, and ensure positive club morale.

Professional Development

• Responsible for developing their own personal development plan with the Regional General Manager. The Regional General Manager will report progress to the CEO.
• Attend applicable certifications needed to prepare for the General Manager role.

Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.

Qualifications:

Minimum 2 years of fitness club experience. Ideally in management.