Remote Customer Service Representative

Cornerstone Building Brands
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Job Details

  • Location: Shelbyville, IN, 46176
  • Date Posted: 2022-06-10
  • Employment Type: Full Time
  • Category: Customer Service
  • Req Number:
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Remote Customer Service Representative

Atlanta, GA, USA ● Chicago, IL, USA ● Indianapolis, IN, USA ● Shelbyville, IN 46176, USA ● Texas, USA Req #15247
Friday, June 10, 2022
Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

An MBCI Customer Service Representative works in partnership with a District Sales Manager, Regional Sales Manager, to improve relationships from current active and past non-active customers, and is able and willing to prospect new business .  The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, including Purchase Orders, and Work Orders. The CSR is responsible for ensuring the customer's expectations are exceeded as well as prompt, courteous and professional responses to all individual requests. They provide customers with technical product knowledge and assist customers with material lists/ordering information.  They work very closely with Manufacturing/Scheduling in regards to lead times, stock, shipping & routes, Purchasing department, as well as, the Credit department when issuing credits/RMAs and receiving credit applications.


Major Responsibilities:

  • Data entry and accuracy being measured for orders into E-commerce- Metal / Oracle R12
  • Scheduling/delivery coordinating for multiple plant sites
  • Product knowledge, answering questions for customer support
  • Responsible for claims &account reconciliation and transactions
  • Responsible for timely communication back to appropriate function
  • Accepting inbound calls to assist with basic customer needs
  • Liaison for manufacturing and customer
  • Learning multiple product lines and applications
  • Quoting to assist Outside Sales
  • Processing credits / RMA’s
  • Logging and updating customer information into CRM


  • Must have high math aptitude to calculate Sq Footage, to assist customers when ordering and pricing
  • Must have ability to multi-task, with high level of organization skills
  • Must have ability to learn, comprehend, and apply training as well as use best judgement forcase-by-case scenarios
  • Ability to make proactive decisions based on customer needs
  • Proficient in the use of Microsoft Outlook, Word, Excel
  • Project management and negotiation skills
  • Strong oral and written communication skills are required
  • Ability to work in a team environment
  • Strong attention to detail
  • Ability to multitask and priorities with a sense of urgency
  • Build work relationships with internal and external customers

Education/Additional Information: 

  • Minimum 2-year post-secondary education required; Bachelor's degree is desirable
  • 2+ years of construction products sales experience a Plus, but not required
  • Bilingual is a plus but not required
  • Previous roofing experience is a plus
Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email . If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail . This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Other details

  • Job Family Sales Operations
  • Job Function Customer Service
  • Pay Type Hourly