Customer Service Representative

Cornerstone Building Brands
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Job Details

  • Location: Auburn, WA, 98002
  • Date Posted: 2022-06-10
  • Employment Type: Full Time
  • Category: Customer Service
  • Req Number:
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Description

Customer Service Representative

Auburn, WA, USA Req #16365
Friday, June 10, 2022
Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

PURPOSE/GOALS

Provides optimum customer service which exceeds customer’s expectations. Maintenance and enhancement of existing business and obtaining new business; to service the customer in one contact. Take personal responsibility for every order to ensure that the customer’s requirements are met from time of initial order receipt until the product is delivered, invoiced and the customer is satisfied.

 

RESPONSIBILITIES

  • Receive detailed order information via fax, phone EDI, etc. from customers and Territory Sales Managers and process through computer system. Orders that are unable to be automatically entered by the document imaging system will be entered into order entry system (i.e.- JD Edwards).
  • Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account.
  • Responsible for accurate pricing and updates (if applicable); advise all concerned of all competitive price adjustments. 
  • Investigates issues and prepares/processes credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner.
  • Advise customers on market conditions that may affect their order and price breaks that will benefit them.
  • Assist the customer and/or Territory Sales Manager with any inquiry or problem concerning their orders. Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, customer pricing and/or billing, etc.
  • Provide product technical information as required to respond to customer technical inquiries and to recommend alternative materials or products. Refer customer to appropriate qualified divisional personnel in response to sophisticated customer technical inquiries.
  • Maintain accurate and current product inventory information as this relates to current and anticipated customer order requirements. Function as the focal point between the customer and Territory Sales Manager regarding this information.
  • Determine if standard lead times are acceptable. If not, negotiate appropriate lead time with the Master Scheduler and/or appropriate personnel.
  • Notify customers of potential missed shipments and revised dates well in advance of missing the original promise date.
  • Using routine exception reports, monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction.
  • Assist in solicitation and sales of company products and services to new and existing customers.
  • Assist in the identification of potential customers through analysis of the marketplace, gained knowledge and/or personal knowledge of the industry and product lines; attendance at customer service seminars, in-house training seminars, sales meetings, plant tours, and trade shows, and by keeping knowledgeable of existing customer needs through various contacts and periodic personal visits to customer locations.
  • Learn each function of the department, as applicable.
  • Must be able to lead the team when the team leader is out of the office (if applicable).
  • Performs other duties as assigned.

REQUIREMENTS

 

Education

High school degree or GED required. Education at the college level is preferred.

 

Experience

1-2 years in a responsible position tasked with meeting or exceeding customer expectations.

 

Skills/Abilities

  • Must possess the proven ability to converse well, both orally and in writing, with all customers at all levels of management.
  • Must be able to multi task and work in a team concept.
  • Ability to check and enter data into multiple systems. Focused attention to detail due to many and overlapping responsibilities.  
  • Must be proficient in using Microsoft Office based software such as Excel, Word, Access, etc
  • Should possess the proven ability necessary to influence the sale of company products.

Knowledge

Should be tactful, courteous, and possess a thorough knowledge and extensive technical knowledge of all company products.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email . If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail . This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.


Must be at least 18 years of age to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Other details

  • Job Family Sales Operations
  • Job Function Customer Service
  • Pay Type Hourly
  • Travel Required No
  • Required Education High School