CTS-Front End Specialist

Christmas Tree Shops Albany, NY

About the Job

Specifically we are seeking the following Part Time positions in our Albany NY store:


- Front End Specialist


The Front End Associate oversees activities at the Front End which includes the operation of the Customer Service Desk. The Service Desk Associatet works in a high paced environment and must maintain a calm, professional demeanor while ensuring that all transactions are being processed in an accurate manner while meeting sales and productivity goals.Key Responsibilities:• Cover the service desk area, responds or redirects inquiries, and ensures follow through• Partner with associates to provide increased service to customers in response to specific needs and requests• Troubleshoot and provides solutions for customer complaints, escalating to supervisor when necessary• Monitor customer transactions; ensures efficient processing time for checkout. (Managing lines and back up calls)• Direct and coordinate lane assignments and front-end associate break and meal periods• Responsible for authorizing transactions and turning keys when necessary• Perform additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrievalEducation/Experience/Qualifications:• High School diploma or equivalent• 2+ years of retail experience desired• Effective communication and customer service skills• Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

Please apply online for immediate consideration or TEXT "jobs" to 47283