Position Description:
CGI is seeking an Operations Analyst to join the Advantage Insight team supporting the operational health, stability, and performance of our enterprise data integration platform.
This role is responsible for monitoring and supporting data ingestion, streaming, transformation, and reporting processes across the Insight platform. The successful candidate will work closely with engineering and operations teams to ensure timely resolution of production issues, execute operational runbooks, support planned maintenance activities, and maintain data quality across client environments.
The Operations Analyst will support technologies including Debezium, Kafka, Snowflake, Azure Kubernetes Service (AKS), Rancher, and Power BI. This is an excellent opportunity for a technically inclined operations professional who enjoys troubleshooting complex data platforms, working with cloud-based technologies, and supporting mission-critical enterprise systems.
Location: This role must be performed from CGI Lafayette, LA Office.
Your future duties and responsibilities:
Platform Monitoring & Incident Response
Monitor IAP alerts and operational dashboards.
Triage and respond to:
o Connector availability issues
o Consumer lag breaches
o Pod-down events
o Snowflake task failures
Respond within established operational service levels and escalation procedures.
Data Pipeline Operations
Execute Debezium connector restart, redeploy, and Kafka offset reset procedures for Oracle LogMiner, PostgreSQL, and SQL Server source environments.
Recreate stale Snowflake streams and resume associated tasks as required.
Perform operational validation to ensure data pipeline continuity and integrity.
Planned Maintenance & Source Database Activities
Coordinate planned source database activities including:
o Database bounces
o Refreshes
o Blue-Green switchovers
o Cadence package upgrades
Follow documented runbook procedures to prevent data loss and maintain platform stability.
Support CDC re-enablement and validation activities following maintenance events.
Reporting & Analytics Support
Maintain and refresh Power BI semantic models and reports.
Troubleshoot:
o Dataset refresh failures
o Gateway connectivity issues
o Workspace and reporting configuration issues
Support operational reporting and data validation activities.
Ticket Management & Operational Documentation
Log CAPS and Engineering tickets in Jira with complete diagnostic details and supporting information.
Track incidents through resolution and closure.
Contribute improvements, lessons learned, and operational fixes back into runbooks and support documentation.
Support continuous improvement of operational procedures and knowledge-sharing practices.
Required qualifications to be successful in this role:
5 to 7 years of experience supporting enterprise data integration, data operations, platform operations, or production support environments.
Hands-on experience with Kafka Connect, source connectors, Schema Registry, topic offsets, and consumer lag diagnostics.
Working knowledge of Snowflake including:
o Streams
o Tasks
o Time Travel / Retention
o Role-Based Access Control (RBAC)
o SQL-based troubleshooting and diagnostics
Understanding of Oracle LogMiner and CDC concepts including:
o SCN windows
o Redo/archive logs
o Undo tablespaces
Familiarity with PostgreSQL and SQL Server CDC processes and enablement workflows.
Working knowledge of Azure cloud environments including:
o Azure Kubernetes Service (AKS)
o Kubernetes
o Storage
o Networking
o Identity management
Ability to review Rancher and kubectl outputs and identify pod, resource, and workload issues.
Experience building, maintaining, or supporting Power BI semantic models and reports.
Understanding of dataset refresh, gateway management, and workspace administration.
Strong incident management and troubleshooting skills with the ability to follow documented operational procedures in production environments.
Experience documenting issues clearly and maintaining high-quality ticketing and operational records.
Preferred Qualifications
Experience supporting CGI Advantage Financials, HRM, Procurement, or comparable large-scale enterprise data sources.
Familiarity with automation tools, application performance monitoring (APM) solutions, and Jira workflows.
Experience with Python or PowerShell scripting for validation checks, operational reporting, or basic automation.
Exposure to cloud-native operations, enterprise data platforms, or large-scale analytics environments.
CGI anticipates accepting applications through July 31, 2026.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $156,700.00.
CGI's benefits are offered to eligible professionals on their first day of employment and include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and well-being programs
#LI-KB5
Skills:
- Apache Kafka
- Azure
- Oracle SQL Server
- Postgre SQL
- Snowflake
What you can expect from us:
Together, as owners, lets turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.