This is a Remote position.
About this job
The Sr. Manager, Fraud Technology is responsible for discovering and coordinating delivery of a suite of fraud products and controls that ensure protection of CarMax financial interests while accommodating an iconic omnichannel customer experience.
As part of the Asset Protection organization, you will have the opportunity to collaborate with all internal fraud stakeholders (Technology, Product, Sales, CarMax Auto Finance, Financial Products & Services, Accounting, etc.) to deliver solutions to mitigate risks of customer fraud as we continually innovate and adapt our customer experience and increasingly online and remote customer interactions.
What you will do – Essential Responsibilities
Maintain and grow a deep knowledge of the business and the stakeholder needs and constraints.
Maintain and grow a deep knowledge of the automotive and auto finance industries, specifically from the point of view of how technology is being applied to power the customer experience.
Develop and manage the roadmap and backlog for fraud controls; align improvements to support vision, goals and opportunities.
Maintain strong relationships with key business partners to ensure fraud mitigation plans are aligned with company objectives/plans.
Serve as an interface between stakeholders to obtain input and ensure awareness and comfort with plans.
Monitor performance and metrics of implemented products and controls; identify and drive improvement opportunities
Advocate for fraud mitigation priorities, developing compelling proposals to gain support.
Proactively research and champion new solutions.
Manage 3rd party vendor relationships and evaluate 3rd party vendor needs.
Purpose of the role
The Sr. Manager, Fraud Technology serves as the primary business point of contact for development, deployment, and oversight of key fraud controls connected to the customer experience. The Sr. Manager, Fraud Technology is responsible for supporting the CarMax Fraud Committee and ensuring its vision and priorities are delivered.
Qualifications and Requirements
Analytical; solves problems at root cause and prioritizes effectively.
Continuous improvement focused; never satisfied.
Flexible and open-minded; proactively seeks input from others.
Self-directed; exceptional organization and results focus.
Relationship oriented; facilitates win-win solutions and obtains support from the organization.
Passionate about leveraging technology to power the customer experience.
Education and/or Experience:
BA/BS Degree required.
5+ years’ experience in a relevant field such as fraud mitigation, product management/delivery, or technology business support.
Technical background (software development experience) a plus
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Work Location and Arrangement:
Work location is flexible if approved by the Company except that position may not be performed remotely from Hawaii or Colorado .
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.