Deliver a world-class customer service experience
Each year, CarMax Auto Finance helps more than 300,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning, and we’re committed to being there for the customer throughout every step and milestone of vehicle ownership. On the Insurance team you will be responsible for acting as liaison between customers and the Insurance company in the event(s) of a total or partial loss.
What you will do
- Receive, review, and process requests from customers regarding their accounts related to total or partial loss.
- Process paperwork associated with customer account maintenance that may include insurance claim review, vehicle titling, auditing funding documents and letter generation
- Accurately notate and update customer accounts in company account management systems
- Evaluate and execute follow-up steps for problem resolution based on account data, policies, and procedures
- Work directly with team members, other departments, and store locations to resolve questions/concerns
- Perform all the above timely and accurately in compliance with federal, state, and company guidelines
Keep the company running at optimal performance
Behind every successful theatrical production, there is an extensive behind-the-scenes operation that makes sure things go smoothly even after the curtains close. At CarMax Auto Finance, the Administrative Servicing team is part of that backstage crew. Administrative Servicing Representatives work closely together as a team to ensure account maintenance tasks are handled expeditiously for CarMax Auto Finance customers. It takes a keen attention to detail, combined with solid decision-making and communication skills, to ensure that each transaction is accurate, timely, compliant and without error. The environment is fast-paced, yet pleasant and the work is structured, yet varied in nature.
Qualifications and requirements
- High school diploma or GED and/or 6 months related administrative experience
- Ability to prioritize work and multi-task to meet multiple deadlines
- Strong attention to detail
- Ability to communicate with others effectively via phone
- Basic computer and math skills
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.