Associate Development:
- Directly manage Logistics Associates including their performance development, scheduling and training, etc.
- Work with Logistics Associates to share goals and strategy in local market
- Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
Executing day to day operational logistics functions:
- Problem solve and exercise judgement to make modifications to daily routes to accommodate the needs of customers
- Ensure safe working environment for all Logistics associates, carriers, and other drivers.
- Achieve daily KPI metrics to include 98% or better on time performance score, Bill of Lading utilization as determined in each lane by the senior manager, dwell time management
- Develop delivery routes and maintain contact with drivers throughout the day by answering incoming calls
- Cultivate strong relationships with drivers and customers
- Monitor route changes or road construction issues and work with drivers to establish new routes for timely deliveries
- Champion and implement both company and store initiatives for consistent execution, continuous improvement and ensures team is trained on CarMax standards
- Utilize reports, analyzes information, and monitors trends to identify opportunities in the territory
- Monitors standard reporting for their territory to determine priority level of moves.
- Communicate to key stakeholders all pertinent information captured each day/week to work towards continuous improvement.
- Partners across regional Logistics Managers to align on daily shipping/receiving plans
- Partner with third party vendors to provide fleet coverage as needed
- Displays financial responsibility
Hub Management:
- Actively manage hub operation to include maintenance and safety,
- Recruit, interview, and hire Logistics Associates to meet staffing needs
- Communicate KPIs to ensure service alignment & visibility to stores
- Daily management of inventory levels and reconciliation including 1st/final mile performance, eBOL execution, etc
- Partner with Home Office Logistics team to align performance and future needs.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management Development Program completion required.
Multi-task in a high energy, fast-paced work environment · Speak, listen, and write effectively in dealings with customers and associates across departments · Read, interpret, and transcribe data in order to maintain accurate records · Make independent judgments regarding critical business decisions · Identify business opportunities and suggest improvements
Education and/or Experience: ·
- Previous management experience with retail management preferred.
- Completion of CarMax provided training
- Bachelor’s Degree a plus Intermediate PC skills.
Language Skills:
Strong communication skills required (both oral and written) to act as principle point of contact for the department.
Mathematical Skills:
Strong mathematical skills required to perform rate evaluations and to evaluate total transportation expenditures.
Reasoning Ability:
Strong ability to evaluate and negotiate all related department decisions while establishing lane rates, delivery time frames, and acceptable timelines for dispatching.
Working Conditions:
Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
- Requires non-manual work that may require walking or standing for extended periods of time.
- Flexible work hours with shifts that may include nights, weekends, holidays.
- Requires ability to travel 25% as needed.
- Wears CarMax clothing (acquired through company) at all times working in the store.
- Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional App
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.