General Summary:
The Inventory Manager is responsible for facilitating the direction of work and disseminating tasks from the Line Production Manager/Reconditioning Production Manager, Satellite Operations Manager and Operations Manager to Inventory Associates to ensure the assigned area operates in accordance with Flow/Traditional and CarMax standards. The Inventory Manager is also responsible for carrying out all components of standard work in their assigned area, maintaining production efficiency levels to meet guidelines, maintaining costs for all work, and supervising the Inventory process for both CarMax and customer vehicles
Principle Duties and Responsibilities:
- Manages all customer (both internal and external) concerns in a quick, efficient, and friendly manner
- Ensures that administrative records required for the documentation of work performed are correctly completed.
- Manages the Inventory functions of the store such as: vehicle preps for delivery to customers, vehicles received at CarMax, daily scanning and reconciliation of the vehicle inventory, and on-lot and off-lot coordination and vendor management
- Maintains facility's appearance to include the service bay, main building and grounds
- Ensures that all positions in the inventory area are properly staffed at all times
- Ensures positive associate engagement through consistent use of the Associate Care and Communication (AC&C) tools, such as round tables, one-on-ones, and Associate Voice Survey Engagement Meetings
- Manages associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management
- Conduct and document competency based formal and informal observations to maintain work execution and develop associates
- Drives team and store performance by maintaining comeback standards and Backflow/Transfer goals at or below company targets
- Drives team and store performance in maintaining all department metric goals
- Use the Training Matrix to plan and implement the development of associates
- Maintain a harmonious work environment by identifying and intervening in conflict
- Engage team in problem-solving to identify root causes and implement action plans toward a solution
- Ensure workplace cleanliness and organization in accordance with CarMax 5S Methodology standards
- Partners with other functional areas and managers as needed to collaborate on questions regarding vehicle quality and potential kicks
- Participates and ensure compliance of all CarMax training and process initiatives
- Performs all Asset Protection and EH&S responsibilities expected in the role
Qualifications:
Work requires ability to:
- Pass the Management Development Program (MDP) (Applies to Internal Candidates Only)
- Read, interpret and transcribe data in order to maintain accurate records
- Complete CarMax provided training in all areas of the production process, including Kronos Training
- Multi-task in a high energy, fast-paced work environment
- Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy
- Speak, listen, and write effectively in dealing with customers and associates across departments
- 1 Year of experience as a Manager or Cosmetic Technician preferred
- Basic computer skills
- Exhibit willingness to work as part of a team
- Perform Associate development tasks, including coaching and training initiatives
- Understand and recognize line impact to Key Performance Measures (KPM’s)
Working Conditions:
- May require walking or standing for an extended period of time
- Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
- Occasional travel for meetings, training, and special assignments
- Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days
- Wearing CarMax clothing (acquired through company) at all times while working in the store
- Following all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas
- Adheres to all CarMax Policies, including but not limited to, Asset Protection, EH&S, and Standards of Professional Appearance
Disclaimer and Approvals:
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.
This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.
CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with
CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.