Spa Guest Services Agent
About the Job
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:The Guest Services Agent is responsible for the Spa front of house operations.
Primary Responsibilities include, but are not limited to, providing a warm introduction to the guests spa experience, reserving/confirming spa appointments for guests, assisting as the point of contact for groups and bridal parties, actively participating in ongoing training, maintaining cleanliness standards in all areas of spa facility .
Must be a “problem solver,” capable of quickly and efficiently resolving staff complaints regarding product or service, rates, and personnel performance standards.
Must be totally knowledgeable regarding the source and location of all supplies and inventory, and for maintaining adequate levels of supplies to conform to revenue opportunities while maintaining operating and budgetary integrity.
Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, grounds and back of house areas. Keep accurate records of warranties and work in progress. Maintain a daily log of facility safety and cleanliness checks.
Supervise, and coordinate the scheduling of work staff required for Treatment Rooms.
Develop revenue enhancing and cost saving strategies and present to Spa Supervisor for review. Develop and implement strategies for salon treatment options in off – spa locations in both indoor and outdoor settings to maximize revenue and increase exposure.
Be totally knowledgeable in the resort’s Spa’s and other Emergency procedures, to include the review of action to be taken, including evacuation plans, in case of Fire, Bomb Threat, or Natural Disaster, and action to be taken in regard to other incidents, such as assault, robbery, burglary, or medical emergency and to ensure that all subordinate staff are fully trained and capable of responding according to resort policies and procedures.
Take the necessary precautions to safe-guard at all times the resort’s funds, records, and equipment entrusted to the departments in his/her area of responsibility.
Work hours/days vary as dictated by business needs, and may include weekends and holidays.
Must be able to perform all other duties as assigned by the Spa Director.
Maintain established guidelines in the absence of Spa Supervisors.
Applicants should have two to three years of experience in a customer service. Additional requirements include excellent oral and written communication skills and excellent organizational skills. The ability to graciously deal with the general public (resort guests, staff, and visitors) in a warm, friendly and courteously is essential. Reliable transportation is mandatory.
Although this position is not necessarily one that is physically strenuous, there will be occasions to lift cartons of merchandise from 30 to 50 lbs. Applicants should be in excellent physical condition with a strong back, arms, and legs; capable of reaching and bending without difficulty. Applicants must be able to lift a five-gallon bottle of water and place it into a water dispenser.
Applicants must be neat, well-groomed, well-poised, and possess a pleasant voice and demeanor. Must be able to establish a rapport with our guests and customers, dealing with them in a warm, friendly, and courteous manner at all times.