Guest Service Agent-2

Benchmark Blacksburg, VA

About the Job

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Interested in a joining the only full service hotel property located on the campus of Virginia Tech? A place where you can expand your knowledge of the hospitality industry and utilizes your unique abilities. Apply today and join us, become part of our family at The Inn at Virginia Tech and Skelton Conference Center. A place that understands the commitment it takes to create and deliver what is expected to each one of our guests, yet we never want to overlook or forget the opportunity to create delight that comes from experiencing the unexpected.

We think, work and care for our guests and our employees, promoting our “Be the Difference” culture. This is our way of bringing to life an environment that makes The Inn a desired employer, and sets us apart through our passion, our purpose and our mission.

We provide benefits for our Fulltime employees such as Medical, Dental, Vision, Life Insurance, Short term and Long-term disability. Providing complimentary lunch, uniforms, shoe vouchers and an environment to enhance your career.

Endless opportunities are yours to discover, when you join our team at The Inn at Virginia Tech and Skelton Conference.

Job Description:

Job Description Summary: 

You have a passion for serving people and creating extraordinary experiences through genuine hospitality and superior service to our guests! 

Job Description: 

As a Guest Service Agent, you will use your strong technical skills, excellent communication skills, persuasive sales ability and world class customer service to greet and register guests checking in/out of the hotel.  Position is full time. Shift is 7:00 a.m. – 3:00 p.m. Or 3:00p.m. -11:00 p.m. Must be able to work weekends and holidays.  

Pay range is $12.50 per hour. Health benefits are effective the 1st of the month following 30 days of employment. You are eligible for PTO/Holiday pay at the completion of 90 days. 


  • Core competencies needed to be successful in this position are communication, phone etiquette, teamwork, decision making and customer service skills. 

  • Two years experience in a service industry, preferably in the hospitality industry. 

  • Professional appearance and demeanor at all times. 

  • Strong demonstrated ability to handle cash and financial transactions. 

  • Ability to communicate effectively with guests & co-workers. Bilingual a plus. 

  • Ability to accomplish necessary tasks on a computer. 

  • Strong desire to provide excellent guest service. 

  • The ability to work well in a team environment. 

  • Able to stand for extended periods of time. 

  • High school graduate or equivalent.   

  • OPERA PMS experience preferred. 




  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her 

  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards 

  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries 

  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy 

  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner 

  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction 

  • Receive, input, retrieve and relay messages to guests 

  • Cross train in other areas of the Front Office to include PBX, Night Audit, and Bell Attendant. 

  • Perform other related duties as requested by Manager.