Front Desk Agent in Woodinville Wine Country ($1,000 Bonus Opportunity)

Benchmark Willows Lodge Woodinville, WA

About the Job

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Deliver a personal luxury experience, make memories, and inspire stories.

$500 net bonus will be provided if hired and actively employed 4 weeks following hire date and another $500 net bonus provided if actively employed 90 days following hire date.

Job Description:

Responsibilities are as follows:

Greet guests at the door and in the lobby.

Assist with luggage and perform other valet duties when needed.

Register guests into property management system.

Troubleshoot and problem-solve guest customer problems, following established guidelines.

Use proper mail, package, and message handling procedures.

Conduct cash transactions, counting and providing change as necessary.

Handle safe deposit boxes according to Lodge policy.

Thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Obtain a house bank and keep it balanced at all times.

Coordinate room status updates with housekeeping department by notifying housekeeping of all late check-outs, early arrivals, and special requests.

Post transactions to guest accounts.

Sign keys out and back to hotel employees. Maintain security of key drawer.

Inspect Lobby and Front Desk for cleanliness and appearance. Keep work area clean and organized.

Maintain up-to-date knowledge of Lodge services, products, and procedures.

Provide information in response to guest inquiries about the hotel area, tourist attractions, directions, etc. Accommodate all possible requests, i.e. dinner reservations, taxi, etc.

Possess knowledge of Reservations Agent position. Relieve Reservations Agent for breaks.

Answer incoming telephone calls within first three rings.

Perform check-out process and post final charges.

Support, maintain, and participate in other duties as determined necessary by supervisor.

Make reservations according to Company standards.

Deliver packages and amenities to guest rooms.
 

Read and document important guest incidents in Log Book.