Front Desk Supervisor-Evenings-The Nautical
About the Job
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered. Assists the Front Office Manager in managing all aspects of front office ensuring guest satisfaction and adhering to all company standards, policies and procedures.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
Knowledge of basic hotel or front desk office procedures.
Working knowledge of Windows and Microsoft Office.
Must be able to multitask in a fast paced working environment.
High school diploma or equivalent experience/training.
Ability to effectively communicate in the English language.
Must be available to work any assigned shift/work schedule.
Must be available for late evening shift.
Direct supervision of Front Desk clerks on his/her shift. Overall Front Desk operations in the absence of the Front Desk Manager. Checks guests in and out of the hotel; Performs daily Front Desk Agent duties. Participates in training of all Front Desk associates; acts as a resource to associates. Keeping the lines of communication open with both Front Desk Managers and the staff members who report to you. Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel. Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, ); communicates information to other departments. Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources. Maintain the highest level of employee/guest relations. Resolves guest and associate complaints and issues. Maintain a good working relationship with all Departments. Instruct guests on local entertainment / dining as necessary. Maintain professional business confidentiality as required. Maintenance of Front Desk equipment and supplies. Enthusiastically collecting guest feedback/comment cards.