Lead Bartender - Topaz

Benchmark La Cantera Resort & Spa San Antonio, TX

About the Job

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

 The Lead Bartender is responsible for mixing and serving drinks to guests. S/he will ensure legal age limits for all alcohol consumption. The Lead Bartender assists in maintaining and managing the La Cantera Resort and Spa Standards.

The Lead Bartender shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as the Employer of Choice!

Job Description:

Benefits and Perks:

  • Free Meals
  • Gym Membership Discounts
  • Six Flags Discounts
  • Schlitterbahn Discounts
  • Verizon Wireless and Sprint Discounts
  • Shoes for Crews Program
  • Benchmark Associate Room Rates
  • Golf Course Discounts
  • F&B Discounts
  • Cantera Cares Program
  • Free Parking
  • Spa Discount
  • Benchmark Perks
  • Family Discount
  • 401K
  • Paid Time Off **
  • Medical Insurance **
  • Dental Insurance**
  • Lifetime**
  • ** = Full Time Associate

Essential Job Functions:

  • Maintains a commitment to customer service and guest satisfaction
  • Mixes ingredients to prepare cocktails and other beverages according to recipe
  • Maintains cleanliness of walk-ins and reach-ins
  • Adheres to all La Cantera Resort and Spa policies
  • Ensures cleanliness of bar and glassware
  • Takes food and beverages orders, using the POS system to ring items in
  • Ensures opening, ongoing and closing side work is complete and signed off by a manager on duty
  • Counts money in cash drawers at end of shift to ensure the amounts are correct and there is adequate change
  • Ensures end of shift bank is balanced with appropriate procedures followed in daily drop
  • Obtains credit cards to begin tabs
  • Must ensure bookkeeping and proper payment is received
  • Maintains season liquor, beer, and wine pairs
  • Responsible for daily requisition completion
  • Properly reports tips and hours at the end of each shift using the proper documents for recording
  • Ensures supplies/ingredients are properly stocked before, during and after shift
  • Checks identification to verify age requirements for alcohol purchase/consumption
  • Offers menu advise and suggestions to guests
  • Assists the restaurant team as needed
  • Maintains a strong knowledge of beverage trends
  • Attends monthly mandatory department meeting and appropriate resort and division meetings
  • Resolves guest issues promptly and with great care and effectiveness
  • Provides general resort information for guests
  • Offers warm and sincere welcome/farewell for all guests of La Cantera Resort and Spa
  • including the use of guest name & good eye contact with each guest
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information
  • Upsells other resort services and amenities to guests
  • Always maintains a professional demeanor and attitude
  • Communicates all pertinent information to the restaurant team
  • Maintains a constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons). Reports all safety incidents to the on-duty supervisor.
  • Ensures proper handling, cleaning, and sanitation of equipment, china, glass, and silver.
  • Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for the guest's property should always be exercised.
  • Maintains a professional appearance. Follows all La Cantera Resort and Spa dress code standards
  • Remains alert, courteous and helpful to the guests and colleagues at all time


The Associate is held accountable for all duties of this job and other duties as assigned.

Experience and Education:

  • High school education required
  • At least one-year resort server experience preferred
  • At least one-year food & beverage experience preferred
  • At least six months of experience with POS systems preferred
  • At least one-year bartending experience preferred
  • At least one year of customer service experience required
  • Prior hospitality experience preferred

JOB REQUIREMENTS:

  • Must be a United States citizen or possess a valid work permit
  • Must be at least 21 years of age
  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written
  • Must be highly detailed orientated
  • Must be able to work in a fast-paced environment
  • Must have excellent listening skills
  • Must possess excellent communication skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and associates
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests


WORKING CONDITIONS:

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing.
  • Must be able to frequently lift and carry up to 25 lbs at shoulder height
  • Must be able to frequently lift and carry up to 50 lbs;
  • Must be able to bend, squat, push and pull frequently;
  • Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently.