Hospitality Associate

BayCare Saint Petersburg, FL

About the Job

Description:

The Hospitality Associate acts as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen. The Hospitality Associate utilizes professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers. These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services. Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition department services. In addition, the hospitality associate must have baseline computer skills and advanced knowledge of variety of diets and food selections. Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.

Qualifications:

Certifications and Licensures

PreferredFood Handler

Education
RequiredHigh School or Equivalent
PreferredAssociate's

Experience
Required1 yearRelated Field
Or1 yearCall Center
Or1 yearCustomer Service

Specific Skills
RequiredWork independently
RequiredWork with a team
RequiredComputer skills appropriate to position
RequiredWritten and verbal communication skills
RequiredAge specific competencies
RequiredInterpersonal skills
RequiredCustomer service skills
RequiredOrganizational skills
RequiredWork with minimal supervision