Sr. Operations Analyst

Auto Club of Southern California Costa Mesa, CA

About the Job

Sr. Operations Analyst

This position provides leadership and independent direction in the initiation, design, implementation, and management of projects and programs. The position performs all related duties in support of goals and objectives, as well as develops processes and proposals to increase the effectiveness of the operations. In addition, the position fosters continued program development and growth by conducting research and audits, as well as by producing statistical reports and analyses. The position coordinates project implementation across all facilities as needed.


  • Develop and administer new and existing programs impacting service delivery and quality, member benefits, employee performance, internal and external performance management and service provider compensation/incentive payments.

  • Assist with development and preparation of annual budget, goals, and objectives.

  • Provide monthly forecasting and effective budget updates.

  • Implement individual portions of the strategic business plan.

  • Assess, evaluate and recommend alterations to the business plan as needed.

  • Identify and analyze trends regarding best practices, policies, procedures and programs for Club employees and contractor network.

  • Develop and maintain databases of programs, initiatives, and vendors.

  • Develop internal and external reports on expenses, internal and external incentive programs, initiatives, performance goals and results, including ad-hoc reports as needed.

  • Develop, implement, conduct, document and report result of program audit techniques required to ensure accuracy and adherence to policies, practices and operating procedures.

  • Design, develop and maintain internal and external focused publications, including vendor publications and manuals, departmental procedure manuals an on-line website.


  • 4-yr. College Degree or equivalent combination of education and work experience required.

  • 5 years progressive experience in business operations, business administration, or finance.

  • Budget/finance administration and project management experience preferred.

  • Experience managing multi-location/multi-state projects within a major organization preferred.

  • Professional verbal and written communication skills required.

  • Proficiency in Microsoft Office software products, including Outlook, Word, Excel and Access required. Additional computer software skills such MS Project and Publisher desired.

  • Professional organizational and time management skills required, as well as the ability to multitask and meet project deadlines as set by management.

  • Proven ability to produce recommendations and proposals and delegate and oversee projects and assignments to other employees as directed.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.