Patient Intake Coordinator

ATI Physical Therapy
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Job Details

  • Location: Flushing, MI, 48433
  • Date Posted: 2022-08-03
  • Employment Type: Full Time
  • Category: Healthcare
  • Req Number: 8957
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Description

Overview:
Operational Outcomes:

Be a vital part of ATI's team - expand upon your customer service and administrative experience while assisting in providing world class patient care.

You have the ability to create a lasting first impression with our patients while harnessing your healthcare administration skills through patient intake, scheduling, referral management, and open communication with the clinic teams.

Join a team that is committed to patient satisfaction! Work with industry leading therapists in our team-based environment and cultivate relationships within your community!

Career Outcomes:

You will expand your knowledge base and grow alongside exceptional clinic teams. You have the tools to cultivate your administrative health care experience and take your career to the next level!

Other Benefits:
  • You will receive an attractive total compensation package
  • Best in class, customizable benefits plan to include an exceptional 401k plan and the ability to add in and customize benefits like our popular pet insurance
  • At ATI, we care about your work life balance. We want you to enjoy your time away from work by utilizing our competitive PTO plan
  • Being a healthcare company, we understand what it means to feel safe and healthy. ATI provides a bank of sick time to use for emergencies
  • Paid holidays and floating holidays
  • You will be a part of a company dedicated to working to redefine musculoskeletal health
Responsibilities:
  • Responsible for in- and outbound multi-clinic phone, email, e-referral and fax management, with primary focus on accurate and timely patient intake and scheduling
  • Request and obtain relevant documents to ensure accurate patient registration, both at initial evaluation as well as ongoing documentation requests as needed and directed by ATI's Central Billing Office and Central Insurance Verification teams
  • Effectively triage and/or route inbound patient inquiries to the appropriate department and/or clinic
  • Support rescheduling efforts for existing patients in collaboration with support clinical teams, and aligned with ATI's operational standards and expectations
  • Collaborate with supporting Clinic Directors to ensure timely scheduling of new and existing patients to appropriate clinician schedules
  • Own all elements of patient intake processing and workflows, including creation of patient accounts with ATI's systems, and timely management of appropriate work queues
  • Meet scheduling expectations based on defined parameters for each support clinic, including timely referral conversion and appropriate scheduling practices
  • Assist clinics with patient copay collection and authorization processes where needed
Qualifications:
Preferred Experience
  • Prior experience in healthcare office setting or call center environment

Required Experience
  • Previous customer service experience

Required Education
  • High School Diploma or equivalent


Kowledge, Skills and Abilities
  • Demonstrate superior communication skills, both written and verbal
  • Ability to work as part of a team across multiple clinics and/or departments
  • Ability to organize and manage multiple priorities
  • Responsive: Communicates with a sense of urgency with patients and internal teammates
  • Reliable: Punctual and dependable with attendance to work
  • Responsible: Completes work tasks with accuracy in a timely manner
  • Operates with integrity: Ensures work contributes positively to ATI's standards and practices
  • Empathy: Leads with an outward patient/customer-centric communication style to create instant connections with ATI's customer base and teammates
  • Technology: must possess basic computer and telephony skills, knowledge of MS Office required. Experience with medical software preferred