Introduction to the job
ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of knowledge to the customer.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Role and responsibilities
As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.
- Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
- Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.
- Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.
- Support the Fab and Planning team in complex service action sequence creation and review.
- Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.
- Perform data analysis and proactive monitoring to prevent unscheduled downs.
- Develop and implement best-known-methods to drive optimized shift-to-shift performance.
- Improve service mix and structural issue documentation including initiation, review, and improvement rollout.
- Understand and drive continuous improvement towards ASML’s performance and cost KPI targets.
- Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.
- Provide timely feedback to customer questions in a clear, professional manner.
- Perform administrative and coordination duties, including shift/team passdown, service orders, system health and monthly reports on an independent basis.
Competency: The holder of this position will be responsible for the Top and Bottom modules of the Scanner, consisting of atmospheric and vacuum chambers/robots and stages that transfer and hold customer material for lithographic exposure at nanometer scale. This position will require specialized diagnostic and HW skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines.
The holder of this position reports to the EUV Tech Support Group Lead and provides indirect and direct support to customers, and direct escalation and technical support to operations.
Education and experience
- B.S. in Engineering, or equivalent experience.
- Degree, as above, is preferred.
- Engineers with ASML EUV lithography experience or semiconductor industry experience preferred.
- Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
- Mechanical aptitude and knowledge of mechatronics, optics, vacuum components, semiconductor processes, and relevant software.
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
- Can observe and respond to people and situations and interact with others encountered in the course of work.
- Can learn and apply new information or skills.
- Must be able to read and interpret data, information, and documents.
- Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
- Ability to complete assignments with attention to detail and high degree of accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
- Result driven-demonstrate ownership and accountability.
- Identifies bottlenecks and drives improvements.
- Work independently or as part of a team and follow through on assignments with minimal supervision.
- Demonstrate open, clear, concise and professional communication.
- Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
- Work according to a strict set of procedures within the provided timelines.
- Must be able to read and interpret data models, information, and documents.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Role within Office
- Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
- Occasionally lift and/or move up to 20 pounds.
- May require travel dependent on business needs.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- This position will require up to 1-year business travel to Taiwan to train with the Phoenix, AZ start-up team supporting TSMC. Phoenix, AZ is currently the planned return location at this time but this may change based upon business needs. Candidates must be willing to relocate (company assisted) to the location that requires their support.
- Position requires up to 40% travel, and the willingness to work extended hours including nights, weekends, and holidays.
- Valid driver’s license and passport required.
- Ability to travel in US and internationally.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE AA M/F/Veteran/Disability
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