Regional Recovery Manager

American Red Cross Knoxville, TN

About the Job

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do. Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work!

We are currently seeking a Regional Recovery Manager to work out of one of our main offices within the state of Tennessee (Knoxville, Nashville, Memphis). This position will work Monday - Friday with planned and unplanned evenings and/or weekend. You must be willing to work on call 24/7. A valid driver's license and good driving record is required.

The Regional Recovery Manager is responsible for leading and managing a primarily volunteer team to support and provide Recovery Support Programs in the Tennessee Region. Serves as the lead functional expert for the Recovery function, tailoring national program offerings for the Region and communities within the Region, providing technical expertise, training, and leading regional implementation of programs. This position supports regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle and is under the supervision of the Regional Disaster Officer.

Specific functions of this position include program implementation, engagement and management of volunteers, remote team building of employees and volunteers, and soliciting feedback from end customers.


1. Plan for individual assistance, mental health, health, and spiritual care services provision to client.

2. Within scope of position, represents the complete disaster cycle of preparedness, response, and recovery.

3. Ensures that American Red Cross services are available to diverse communities.

4. Works to ensure the Region's Disaster Action Team (DAT), Recovery, Mental Health, Health Services, and Disaster Spiritual Care programs are implemented in compliance with region and national procedures and policies. Directs workforce, in the development and implementation of policies, procedures, and programs.

5. Establishes and implements program/service goals, objectives, policies and procedures.

6. Evaluates and reports on the capacity and effectiveness support services. Prepares recommendations for continuous improvement. Finds ways to improve production or increase the quality of the work directed.

7. In collaboration with the Partnerships and Planning Manager, meet and liaise with voluntary, faith-based and community-based organizations (VOAD community) as well as emergency management community for pre and post disaster recovery planning and Long-Term Recovery Group meetings.

8. Assures mechanisms are in place for all partners in human services to work with RC and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc...).

9. Act as SME to all territory Disaster Program Managers and volunteers on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities.

10. Continuously monitor client satisfaction and all data indicators to inform service delivery decision, emerging needs and trends in client-based response and recovery.

11. Identifies and develops volunteer leaders who can act in facilitative leader roles coordinating internally and with partners shifting from being not only a provider of direct services but also a convener and facilitative leader in both blue and gray sky activity. Hires, trains, coaches, counsels, supports and evaluates performance of volunteer leaders and volunteers.

Supports and develops a primarily volunteer team responsible for the implementation of programs.


Education: Bachelor's degree or equivalent combination of education and experience.

Experience: Minimum of 3-5 years' experience with social services or service/program delivery, and providing leadership to a department, program or service. Demonstrated experience in coordinating staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ability to relate well and effectively with diverse groups and individuals.

Management Experience: Minimum of 1-3 years staff management experience.

Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Demonstrated ability to coach and or mentor to accomplish work through team leaders. Develops project plans & budgets. Demonstrates in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation.

Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under "grey sky" requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work.

Travel: 0-25% regionally

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights