Engagement Specialist

American Red Cross Honolulu, HI

About the Job

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity.

We are seeking a Full Time Volunteer Engagement Specialist to support our Honolulu, I. The Engagement Specialist is responsible for assisting with the implementation and execution of programs, projects and initiatives to increase and strengthen the engagement of volunteers. Additionally, assist with the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.


  • Subject matter expertise and regional resource for volunteer engagement best practices.
  • Assist in ensuring all prospective volunteers are screened and referred to departments for interviews.
  • Assist local leaders with conducting a comprehensive volunteer engagement onboarding program for all Volunteer Services volunteer position.
  • Assist with driving volunteer engagement, including youth programs.
  • Provide support to the Volunteer Intake Processing Center.
  • Responsible for managing volunteer recognition events across the region for all volunteers.
  • Assist with executing the Event Based Volunteer plan.
  • Assist in supporting and monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment.
  • Provide support to the Regional Volunteer Services Officer or Sr. Engagement Specialist by:
  • Meeting with departments and ensuring alignment of volunteer needs and regional metrics.
  • Helping implement strategies and tactics to improve volunteer engagement, including the annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions.
  • Assisting with the development and implementation of a volunteer engagement/retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.
  • Provide input on volunteer engagement performance management issues.
  • Provide reporting and metric analysis support.
  • Assist in monitoring and reviewing volunteer satisfaction data with departments to develop strategies to improve volunteer satisfaction.
  • Serve as the subject matter expert on key volunteer recruitment tools. Train volunteer leaders and department leads on volunteer programs, tools and resources.
  • Support Volunteer Services' regional training plan, which includes in-person and online volunteer supervisor courses.

  • Education: Bachelor's degree or equivalent combination of related education and experience required.
  • Experience: Minimum 3 to 5 years of experience implementing and advancing staff related programs. Knowledge of volunteer programs and policies preferred.
  • Skills & Abilities: Excellent oral and written communication skills. Strong training and presentation skills. Great interpersonal skills with the ability to effectively relate to people of diverse backgrounds and education levels.
  • Knowledge of group dynamics, customer maintenance techniques, influencing skills, and the ability to effectively implement programs is preferred. Detailed oriented with good organizational skills and ability to handle multiple and continuously evolving priorities required. Recruiting experience or the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner is preferred.
  • Other Skills: Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Travel: May involve travel. A current valid driver's license and good driving record is required.

The American Red Cross is a diverse nonprofit organization that creates a culture of collaboration and team spirit. We offer our employee's a competitive salary, wide range of generous benefits including health, dental, vision, life and disability insurance; flexible spending accounts; 401K retirement plan with match; paid time off, holidays and floating holidays. Also, we encourage professional development and provide growth opportunities. To be considered for this position, please visit www.redcross.org/jobs to apply.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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