Workforce Staffing - Regional Leader Services LLC Aiken, TX

About the Job

Amazon is seeking an operations--oriented leader to join our Workforce Staffing team. This role will focus on providing our candidates with the same amazing experience that our customers have come to expect from The Senior WFS Regional Leader will focus on two main areas of high volume hiring: Candidate Supply/ Labor Demand and Candidate Engagement.

The ideal candidate will possess a strong analytics background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about the talent supply chain. This individual will lead the analysis of labor supply and demand across a large geography composed of multiple Amazon business lines. He/she will collaborate with the centralized applicant sourcing, advertising, analytics, business operations and finance teams to deliver effective delivery of workforce strategies across different employee types.

On the Engagement side, this leader will focus on community engagement, candidate experience, labor market dynamics, process improvement, and labor strategy development. The individual will foster a collaborative team environment and a strong culture that ensures delivery of efficient, effective, candidate-focused hiring experiences and ensures their teams meet and exceed key performance indicators. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on extensive knowledge of operations, community engagement, and talent supply chain management and be able to forge dynamic relationships with business partners.

Core Responsibilities:

· Leads operational execution across multiple nodes in the expansion and continuous improvement of Amazon’s North American Workforce Staffing organization
· Creates a vision, based upon data, for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost
· Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
· Anticipates future business needs and identifies investments needed, and builds the infrastructure to ensure optimization capability is geared toward (or even ahead of) business demand
· Leads analysis and auditing to ensure consistency and accuracy in how data is captured and shared; makes recommendations based on the insights
· Mitigates labor supply risks through supply analysis, market analytics, and predictive forecasting
· Builds labor acquisition strategy inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses
· Partners with regional operations and Finance management and workflow teams to optimize labor requirements
· Influences and makes recommendations to key stakeholders and decision makers on building appropriate systems processes, and reports; is sought after for input on key decisions and influence to stakeholders
· Sets KPI’s benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs

Expected Deliverables:

· Management and ownership of cost per hire through oversight of labor, advertising and other talent acquisition costs
· Management of the talent supply chain utilizing lean methodology
· Management of candidate cycle time, conversion rates and applicant funnel metrics to benchmark or above
· Alignment with finance and operations partners to optimize labor acquisition strategy
· Demonstrated return on investment from community engagement strategies
· Meet or exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction
· Deliver Monthly business reviews
· Growth of team’s core and advanced skills sets measured by progression in their career path


Bachelor’s Degree
· 10+ years’ experience in program management, supply chain management, consulting background
· 7+ years people management experience
· Proven experience in establishing partnership with senior business leaders to develop and lead the continuous improvement strategy across multiple sites
· Ability to develop and implement operational processes and procedures across geographically distributed teams
· Possess excellent problem solving, organizational, interpersonal and motivational skills
· Relentless focus on candidate experience


· 10+ years’ experience in business analytics and reporting or demand forecasting
· Experience analyzing data using various tools for forecasting and optimization
· Experience reviewing and analyzing process defect data and the development of corresponding countermeasures
· Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking key performance metrics including return on investment
· Cross-functional project management experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit

· San Francisco, CA: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
· Los Angeles, CA: Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.