Program Manager, Continuous Improvement Services LLC Nashville, TN

About the Job

Amazon Logistics is seeking a Program Manager, Continuous Improvement to join our North America Delivery Service Partner business. This is a unique opportunity to build end-to-end program and process improvements to ensure Amazon Delivery Service Partners are set up for success to comply with all department of transportation requirements. The Program Manager, Continuous Improvement will have the opportunity to streamline our data sets that are used to run the business and automate manual processes to the compliance team up for success as we continue to scale our fleet.

· Build compliance program playbooks
· Build and manage processes, utilizing data to measure process performance, and work to remove defects.
· Work with cross-functional leadership to build, sustain, and grow the vision for our compliance program
· Partner with BI teams on data pipelines and dashboards
· Build coaching and training material for regional compliance teams to execute their standard work
· Partner with compliance stakeholders and be responsible for building the end-to-end processes to remove manual efforts and ensure integrity in our compliance success metrics
· Work cross-functionally with safety, compliance, fleet and field leaders


· Bachelor's Degree or equivalent work experience
· 5+ years of experience in program or product management
· 3+ years of experience in new product or program launches


· MBA and/or advanced degree in a technical discipline
· Experience working with or implementing processes and systems to facilitate large-scale change management
· Professional writing experience
· DOT Experience, but not required

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit