JOB DESCRIPTION
Key Responsibilities
- Perform financial analysis for assigned programs, accounts, or departments.
- Monitor budget performance and identify cost optimization opportunities.
- Support pricing analysis, margin review, and contract financial evaluation.
- Prepare financial reports and presentations for leadership.
- Track financial risks and opportunities impacting program profitability.
- Ensure accuracy of financial data and compliance with internal policies.
QUALIFICATIONS
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- 3–5 years of experience in Financial Planning & Analysis, Finance, or Accounting.
- Experience in BPO, shared services, or corporate finance environment preferred.
- Strong analytical and financial modeling skills.
- Proficiency in Microsoft Excel and financial reporting tools.
- Strong communication and problem-solving skills.
Preferred Skills
- Experience with financial systems such as SAP, Oracle, or similar tools.
- Knowledge of BPO operational metrics (FTE utilization, productivity, cost per seat).
- Experience using Power BI, Tableau, or other data visualization tools.
- Strong attention to detail and ability to manage multiple priorities.
- Ability to translate financial data into actionable business insights.
ABOUT US
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.