Scheduler

Scheduler Position Description 

Summary 

The Home Healthcare Scheduler is responsible for coordinating patient care schedules for home health aides, nurses, and therapists across two offices. This role ensures that staffing needs are met efficiently while maintaininghigh standards of patient care. The Scheduler will also liaise with clients, families, and healthcare personnel to facilitate effective communication and service delivery.  

Job Responsibilities 

• Schedule Coordination 

• Own master schedule for both locations 

• Monitor open shifts daily 

• Fill call-offs in real time 

• Track overtime 

• Watching for/reporting excessive OT and call-offs so it can be addressed 

• Maintain caregiver availability matrix 

• Regular weekend rotation 

• Manage EVV exception related to scheduling 

• AxisCare must be used to its full potential, including caregiver availability, staying up to date, and regular caregivers set for each client.   

• Communication 

• Serve as the primary point of contact for staff regarding scheduling inquiries. 

• Communicate effectively with clients and families to confirm appointments and address concerns. 

• Collaborate with healthcare providers to ensure continuity of care. 

• Answer phone calls  

• Greet visitors  

• Maintain confidentiality and adhere to HIPAA compliance standards. 

• Comply with company policies and maintain a clean office space. 

• Data Management  

• Maintain accurate records of staff schedules, patient assignments, and service requests.  

• Document within electronic health records to track and update all information.  

• Compliance and Quality Assurance  

• Ensure compliance with regulatory guidelines and agency policies.  

• Monitor service delivery to ensure quality standards are met  

• Report any issues to HR or DOO  

• Review for compliance errors.  

• Problem Solving 

• Manage EVV exceptions related to scheduling 

• Identify and resolve scheduling conflicts promptly 

• Anticipate staffing needs and proactively manage resources to meet patient care demands.  

• Marketing 

• Other duties as assigned by Director of Operations 

Qualifications 

• Bachelor’s degree in healthcare administration, business, or related field preferred. 

OR 

• 2 years' experience in scheduling or administrative roles within a healthcare setting  

Skills 

• Strong logistical skills 

• Strong organizational and time-management skills are important. 

• Excellent verbal and written communication abilities. 

• Proficiency in scheduling software and Microsoft Office Suite. 

• Ability to work effectively under pressure and manage multiple priorities. 

• Strong understanding of healthcare regulations and standards. 

• Excellent communication, organizational, and problem-solving skills. 

• Proficiency in electronic health record (EHR) systems and Microsoft Office Suite. 

• Ability to manage multiple priorities and work effectively in a dynamic environment. 

Work Schedule 

• This position requires you to work eight hours a day five days a week in the office setting. Monday–Friday, 7:00 AM to 3:30 PM with a 30–minute lunch daily.  

• This position may require occasional travel between all office locations. 

• Standard office hours with potential for on-call responsibilities during evenings and weekends. 

Compensation 

• Compensation for this position based on experience 

• PTO  

• Supplemental benefits offered 

• Retirement plan options.