AECOM is seeking a Credit Controller to be based in Manila, Philippines
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunities for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Job Description:
This role will perform end-to-end collection activities for various entities within a specified region in compliance with established policies, procedures, and management guidance.
Manage daily collections activities involving monitoring of portfolio within agreed service level agreement.
Prepare and present reports on collection activities and progress.
Perform proactive calls and emails to clients to discuss their outstanding invoices
Assist the Team Leader to manage the debtor lifecycle and in bringing down the company’s days sales outstanding.
Investigate historical data for debts and bills.
Process unallocated receipts, refunds and adjustments.
May be involved in selected process transition activities.
Participate in various stakeholder meetings.
Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
Perform varied simple periodic and ad hoc tasks as assigned by the Team Leader or Manager.
Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
May support Team Lead in data gathering and report generation.
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
Perform transition-related activities such as process training & desktop procedures creation.
Support selected simple process improvement initiatives to streamline processes.
Bachelor’s degree in Accounting/Finance or equivalent relevant courses
3-4 years of relevant professional experience in Collections
Advanced proficiency in MS Office tools
Advanced knowledge and understanding of accounting standards and procedures and internal controls
Experience working with ERP & CRMs e.g. Oracle, SAP, Service Now and Salesforce
Experience in process improvements and other transformation activities is an advantage
Experience in process migration/transition is a plus
Experience working in a global engineering and consulting firm or similar in a shared service/BPO environment is preferred
Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
Ability to work in fast-pace environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.