ADP is hiring a Sr. Implementation Payroll Consultant. Responsible for the processing of payrolls and special request for assigned client base. Ensures that accuracy and integrity of all data entered into the system is correct for both payroll to employees and billing to clients. Ensures timeliness of all new business and ensures compliance with both federal and state tax regulations.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
- Provides implementation services as defined in TotalSource Implementation Methodology, using standardized processes, tools, and deliverables to implement PEO solutions. Uses TotalSource tools and standards to consistently produce error free results in a timely manner.
- Accurate and timely completion of all data entry and wage information. Ensures all data is properly coded for client billings and filings. Performs all necessary functions to ensure a smooth transaction to Payroll Operations.
- Provides customer services to phone inquiries from clients, internal associates and other functional departments.
- Not limited to answering payroll questions, resolving problems related to client processing/invoicing, direct deposits, etc.
- Client interaction and problem resolution. Resolves client payroll issues in a timely manner by utilizing appropriate resources and proper channels. May have to issue manual checks as needed.
- Produces various reports for both clients and Implementation Management. This may include, but not limited to year end and quarterly processing, W-2 tax forms, and client billing statements.
- Monitor clarify cases and follows SLA.
- Works no pay reports and I-9 reports for compliance.
Required Qualifications:
- Previous experience payroll processing
- Excellent problem resolution skills
- Ability to work well with others
- Ability to work well under pressure
- Strong oral and written communication skills
- Knowledge of Microsoft applications (Word and Excel). Proficient in typing
- Possesses a strong knowledge of industry equivalent products, services, and tools
- Multi-Tasking: Responds and reacts to a variety of different critical issues simultaneously
- Needs Analysis: Conducts an in-depth analysis of the client's requirements and specifications to determine the appropriate course of action
- Telephone Skills: Courteously responds to callers and handles call appropriately
- Uses effective communication skills to advise clients
- Detail Oriented