Retail Service Specialist
About the Job
We currently have a full-time Retail Service Specialist opportunity available in our Altoona Branch. The branch hours of operation are Monday through Friday 9am – 5pm and Saturday 9am - 1pm with availability to work overtime and Saturday’s, as needed.
We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting entry level position in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members. This position pays $14.25 per hour, plus opportunities to earn more through incentives.
Responsibilities include, but are not limited to:
Provide DMV vehicle license, registration and notary services;
Greet all members and customers, determine their need and provide Legendary Service;
Reach sales and service goals (and earn incentives!) for multiple AAA products and services;
Preparing and providing TripTiks® travel routings, marked road maps, tour books, and other travel-related materials;
Make hotel and car rental reservations for members, and provide travel destination information;
Issue passport photos;
Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;
Perform additional job-related duties as assigned by management.
Must be able to obtain and maintain valid notary license;
Experience in retail sales, banking or similar customer service/sales environment;
Proven ability to exceed assigned sales or service quality goals;
Ability to work overtime, including Saturdays;
Experience with Microsoft Office basics;
Ability to travel locally when necessary;
A high school diploma or GED;
Successful completion of pre-employment assessments, background check and drug screening.
· Extraordinary medical/dental/vision/life benefits
· 401(k) Savings plan with company match
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer