Retail Service Specialist

AAA East Central Washington, PA

About the Job

Retail Service Specialist

AAA East Central currently has an excellent full-time opportunity for someone interested in a customer-facing, sales and service role at the Washington AAA branch.

If you are upbeat and have enthusiastic interpersonal communications; if you are eager to succeed and not shy about cross-selling; if you would like to earn more than a base pay rate, we’d like to hear from you! This position is an excellent stepping-stone opportunity for someone interested in a long-term career position. The hourly pay rate is in the range of $12.26-$13.08, based upon experience, plus opportunities to earn more through incentives.

Key points of this position:

  • We all greet members and customers, determine the nature of their needs, and provide legendary service!
  • With meticulous accuracy you will provide vehicle license, title, and registration services, and notary services;
  • You will achieve sales goals and earn incentives for various product and service transactions;
  • You will use road maps and reference materials to provide service to auto travelers by creating AAA TripTik® Travel planners and marked road maps; you'll also provide destination information and may secure hotel accommodations;
  • With gratitude and customer appreciation you will cheerfully accept payments and provide accurate change and receipts;
  • You'll issue passport photos, international driving permits, travel money cards, foreign currency, and EZPass GoPaks;
  • You may also handle basic bookkeeping duties such as balancing and reconciling cash drawer.


  • 2-3 years of customer-facing sales experience

  • Excellent interpersonal communication skills

  • Strong PC/windows & internet skills

  • Familiarity with U.S. geography, good sense of direction, ability to read road maps

  • Previous money handling and cashiering experience with ability to make correct change

  • Exemplary work ethic with verifiable record of dependability

  • Exceptional focus on accuracy and strong attention to detail

  • H.S. Diploma or GED, some college preferred

  • Successful completion of Auto Club pre-employment assessments, background and drug screenings

· Extraordinary medical/dental/vision/life benefits
· 401(k) Savings plan with company match

AAA East Central is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states and 17 million members. With our national brand recognition and long-standing reputation since 1902, we encourage you to learn more about our legendary service.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer