Customer Service Representative / Call Center Remote

AAA East Central Washington, PA

About the Job

Customer Service Representative / Call Center Remote

Join our East Central Emergency Roadside Team & Work from Home!!!

·        Full Time: 40 hours/week.

·        Shift: Start times range 11am – 12pm  + differential for Qualifying Shifts!!!

·        Salary $15.00 - $15.93 + Monthly Bonus Incentives!!!

·        Paid Training: Class starts June 15th, 2021!!!

We are looking for Emergency Roadside Specialist to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 4 weeks of paid virtual training to prepare you to provide legendary service to our members! All equipment will be mailed to you prior to training.

      

  • Successful candidates in the role possess resiliency in diffusing high stress situations.   

  • Ability to provide excellent customer service to 100+ member calls a day.

  • You must have the ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite or Hot Spots etc...) Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download; 5 mbps upload.

  • You’ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment. 

  • Excellent written, verbal, and computer skills provide success.

  • Requires 1 year of previous customer service experience.  Call Center experience is preferred, but not mandatory.

  • High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.

Benefits:
· Extraordinary medical/dental/vision/life benefits
· 401(k) Savings plan with company match

AAA East Central is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states and 17 million members. With our national brand recognition and long-standing reputation since 1902, we encourage you to learn more about our legendary service.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer