Claims Service Representative Early Response
About the Job
Communicate and interact with a variety of individuals including insured's and claimants. Explain benefits, coverage's, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Conduct phone investigations to determine liability and damages. Identify and obtain statements from insured's and claimants to resolve first and third-party claimants and witnesses. Evaluate and determine claim values upon receipt and assessment of property, medical and liability data. Negotiate within settlement authority with insured's and claimants to resolve first and third-party claims Handle administrative functions, update database production reports, and document and update claims files via company systems, i.e. CACS, HUON, HOC, etc. Verify and interpret/resolve coverage's by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required. Identify cross-sell opportunities based on members' product needs and service requests. Enhance member relationship by diversifying use of products and services. Provide sales leads to insurance, travel and other departments as appropriate. Perform other duties and responsibilities as assigned or required.
What’s in it for me?
A career with growth potential
Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
The satisfaction of knowing you provide a meaningful service to our insured who rely on you for assistance
Successful candidates have the following qualifications:
Bachelor's (4 year) degree or equivalent combination of education and experience.
No prior work experience required.
3-6 months prior claims experience preferred.
Microsoft Office proficiency.
Strong organizational skills.
Strong oral and written communication skills.
Strong interpersonal skills.
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer