Telephone System Operator (Staff Relief)

Nicklaus Children's Health System
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Job Details

  • Location: Miami, FL, 33155
  • Date Posted: 1 month ago
  • Employment Type: Full Time
  • Category: Construction/Trades
  • Req Number: 22756
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Description

Description
Job Summary:
Operates telephone system and provides customers with information about Nicklaus Children’s Health System (NCHS) locations and services. Performs various communication and clerical duties.
 
Minimum Job Requirements:
  • 1 year of working experience providing customer service over the phone.
  • Basic proficiency in Microsoft Word and Outlook.


Qualifications
Job Specific Duties:
  • Answers and screens calls in a professional, courteous, and timely manner.­
  • Connects calls for patients, doctors, and employees requiring assistance.­
  • Announces in-house calls for voice paging, beeper pages, emergency calls, other codes, and other information requests.
  • Announces various codes in accordance with emergency plans.
  • Receives Code Blue and Rapid Response for inpatients phone calls, follows through, and completes the Code Blue and Rapid Response processes.
  • Answers and transfers video calls for TeleHealth program.
  • Provides direction to NCHS locations.­
  • Records emergency and in-house messages for physicians when offices are closed.­
  • Reports equipment that is not in good working condition in a timely manner.
  • Updates NCHS on-call schedule

 Knowledge/Skills/Abilities:

  • Able to communicate effectively in English both verbally and in writing in a clear, concise, courteous, and prompt manner with all internal and external customers.
  • Fluent in Spanish strongly preferred.
  • Able to maintain confidentiality of sensitive information.
  • Able to follow complex and detailed written and/or verbal instructions to solve problems.
  • Able to establish necessary professional relationships, and interact effectively with internal and external customers.
  • Able to adapt and react calmly under stressful conditions in pleasant manner.
  • Able to learn work related software application(s), and effectively use them.
  • Able to relate cooperatively and constructively with customers and co-workers.

(EOE DFW)

8/13/19