Senior Cluster Revenue Manager, Revenue Management Consolidated Center - APAC

Hilton Worldwide (HWW)
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Job Details

  • Location: Shanghai, Shanghai, 20000
  • Date Posted: 2 weeks ago
  • Employment Type: Full Time
  • Category: Admin/Clerical
  • Req Number: APA013TZ
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Description

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior Cluster Revenue Manager, Revenue Management Consolidated Center – Asia Pacific is responsible for managing a team of Cluster Revenue Managers that supports hotels across the Asia Pacific region, as well as directly managing revenue operations for one key property in the region. The focus of this role is to drive continued development and growth of customer service standards, as well as revenue and profits. He / she is expected to engage and develop each team member whilst driving commercial performance for the portfolio by providing direction and offering feedback on performance. This role will report into the Director RMCC of your specific region.

What will I be doing?
As the Senior Cluster Revenue Manager, Revenue Management Consolidated Center – Asia Pacific, you will be responsible for performing the following tasks to the highest standards:

  • Hilton Worldwide will hold its Team Members accountable to the following key areas: profit, quality, customers, and people.
  • Ensure all Best Practices and Standard Operating Procedures are followed to capitalize and maximize revenue potential.
  • Effectively manage the team and provides training and coaching to current and new employees to improve performance and to meet the current and future needs of the business.
  • Serves as a role model of commercial excellence, relationship building and emotional intelligence.
  • Utilize systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.
  • Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement optimal strategies and controls.
  • Integrate with other functions to ensure we exceed our customers’, owners’ and shareholders’ expectations.
  • Work effectively with RMCC Team members, hotel’s GMs, CDs, RDR and GC&E and on property revenue coordinators, Sales, Marketing and e-commerce to build trusting relationships and ensure incremental financial and revenue management performance (RevPAR, RGI, EBITDA).
  • Streamline processes and efficiencies and increase revenue management skill set of the team.
  • Assess and communicate performance of hotels in the portfolio to RMCC leadership.
  • Carry out regular performance reviews with direct reports to identify risks and development needs.
  • Identify training needs within the RMCC and plan development programs to address them.
  • Evaluate the impact training is having on the team's skills and business performance within the specialist areas identified.
  • Maintain integrity of RMCC service standards.
  • Cultivate performance culture within RMCC and keep team members engaged.
  • Provide direction and support to direct reports and hold accountable to goals.
  • Provide effective support that leads to hotel performance improvement.

What are we looking for?
A Senior Cluster Revenue Manager, Revenue Management Consolidated Center – Asia Pacific, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Required Qualifications

  • BA / BS / Bachelor's degree.
  • 3-5 years of related experience.
  • 2+ years of management or supervisory experience.
  • Excellent communication skills, including written, verbal and presentation skills.
  • Confident in communicating with a wide range of people, both internal and external.
  • Positive, open-minded and ready for a fast-paced and changing environment.
  • Clear, concise, logical and factual in making arguments and decisions.
  • Able to recognize trends in data and evaluate complex written and numerical information effectively and efficiently.
  • Able to prioritize and balance importance, urgency and resources.
  • Determined and energetic, whilst remaining calm and levelheaded to deliver results.
  • Strong time management, prioritization, and organization skills.
  • Strong commercial, analytical and stakeholder management skills.
  • Self-motivated and driven to take initiative on projects and communication.

Preferred Qualifications

  • MS / MA / Master's degree.
  • 5-7 years of related experience.
  • 4+ years of management or supervisory experience.
  • Experience in managing key hotels / business assets.
  • Experience in managing a team of subordinates.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members.