Product Support Specialist (m/f/d) CO2 Incubators

Thermo Fisher
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Job Details

  • Location: Darmstadt, Hessen, 64283
  • Date Posted: 2 weeks ago
  • Employment Type: Full Time
  • Category: Technology
  • Req Number: 201452BR
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Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit

We are currently recruiting for a

Product Support Specialist (m/f/d) CO2 Incubators

Location: Langenselbold

As a member of the service organization, you will mainly look after our CO2 incubators as well as other product ranges and work worldwide as an interface between product management, engineering, sales and the quality and service departments. In close cooperation with the development, engineering and product management departments, you will ensure that the service staff have the correct and up-to-date technical documentation. You identify and support the training requirements in the service (for direct service and for distributors) and provide the necessary expertise and documentation. You provide technical support to the field service engineers and offer support for particularly critical customers.

Key Tasks and Responsibilities:
  • Consultation and support for the resolution of challenging technical problems at national and international level; Self-managed resolution of critical technical problems
  • Provides service input to the design and production areas to ensure maintainability, reliability and quality of products and specify required spare parts
  • Provide continuous and timely information to service engineers using technical information, emails and updating web content, communicate and coordinate with service engineers
  • Work closely with engineering/development and product management to create and maintain service manuals and service guides
  • Observe and monitor product quality in the field through computerized systems and work closely with regional staff
  • Represents the service department in finding solutions to equipment problems
  • Design and conduct service training, create online training content and support with AR/VR content development
  • Spare parts planning for new/obsolete parts and/or part number changes
  • Recommends pricing of service products and spare parts in collaboration with service and product management to realize sales targets
  • Supports the business through product knowledge as a service specialist in design adaptions as well as customer-ocused technical support
  • Create and/or assist in the development and implementation of special programs such as validation, service offerings, etc. to grow the service business

Key to Success:
  • Diploma, Master's or Bachelor's degree in engineering or comparable education, preferably in electronics, mechanical engineering or similar scientific field
  • Relevant product experience from either service, design/development or production – in the area of laboratory equipment preferred
  • Strong background in electrical or mechanical / mechatronics for troubleshooting/repair and design review
  • Demonstrate strong skills in electronics/mechanics/mechatronics
  • Organizational skills, initiative and ability to work on different tasks at the same time and set priorities
  • Self-motivated, ability to motivate and inspire others
  • Fluent English and German, both written and spoken
  • Excellent communication skills, written and verbal
  • Experience in working collaboratively across different levels, functions and regions
  • Willingness to travel as required (up to approx. 15% possible, also international)

What we Offer:
  • Employment with an innovative, future-oriented organization
  • Outstanding career and development prospects
  • Company pension scheme and other fringe benefits
  • Exciting company culture which stands for integrity, intensity, involvement and innovation

If you are interested, please apply online with your CV, including possible start date and salary expectations.

Our Mission is to enable our customers to make the world healthier, cleaner and safer.
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.