Patient Registration Specialist (Westlake, OH)

University Hospitals
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Job Details

  • Location: Westlake, OH, 44145
  • Date Posted: 1 week ago
  • Employment Type: Full Time
  • Category: Customer Service
  • Req Number: 220008XX
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As an essential member of the Patient Registration team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this position, directly impacts denials, customer satisfaction and decreases bad debt. Access Specialists are skilled in patient/physician relations, registration, scheduling and use of multiple, complex systems. Must be dependable to work in this 24/7/365 department with willingness to travel to other sites and locations throughout the enterprise including possible overtime. Notable client service, communication and relationship building skills required. Must have ability to perform in a fast-pace and stressful environment (such as the Emergency Department). Demonstrates ability to function independently and as a team player in a fast-paced environment. Must have strong written and verbal communication skills. Professional demeanor required. Must be detail-oriented and organized, with good analytical and problem solving ability Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, multi-line phone, FAX machine, etc.) required. Experience utilizing multiple complex software solutions.

Patient Access or Secretary or Secretary or Receptionist or Medical Records or Clerk or Office Manager or Office Assistant or Assistant or Administrative Assistant or Administrative Assistant or Patient Registration or Registrar or Medical Assistant or CNA or CNA or Medical Assistant


  • High School Equivalent / GED
  • Min 1 year healthcare or customer service experience (College degree is equivalent to 1 year work experience).