Manager, Workforce Management

Tiffany & Co.
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Job Details

  • Location: New York, NY, 10261
  • Date Posted: 1 year ago
  • Employment Type: Full Time
  • Category: Admin/Clerical
  • Req Number: 43544
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The Manager, Workforce Management will optimize retail labor planning and utilization with the use of process improvement methodology, data, and tests. The Manager will evaluate retail operations utilizing analytical and engineering techniques that will include process design, work flow/layout modeling, productivity analysis, time and motion studies, and value stream mapping. This individual will lead retail process improvement projects to optimize critical business processes that achieve necessary financial results. Utilization of lean/six sigma best practices in project leadership and solution design.


Project Management & Implementation

  • Project leadership includes identification of opportunities, developing project ROI/financial feasibility, team development, and defining methodology.
  • Lead project team in project definition, scope, schedule, budget, reporting, and communications.
  • Ensure projects are integrated and aligned with applicable business activities, initiatives, and overarching business strategies.
  • Utilize internal teams across all functional support group and industry best practices (Lean, Six Sigma, TQM, etc.) to lead project execution. 

Analytics & Reporting

  • Develop, document and maintain Retail process through time studies, process flow diagrams, data base queries, and other collection tools.
  • Develop and sustain optimized retail labor allocation through the incorporation of retail processes, labor standards, and volume drivers.

Process Improvement

  • In collaboration with functional teams, such as NA Operations, lead the continuous improvement of processes related to WFM, retail operations, and retail sales.
  • Actively identify areas of opportunity for process improvement within retail operations that will optimize utilization, decrease costs, or improve sales.
  • Act as a subject matter expert across cross functional support initiatives to drive improvement through the utilization of lean and six sigma techniques.
  • Collaborate across retail relevant functional groups such as supply chain, distribution, marketing, merchandising, and human resources to lead, influence, and design process improvement initiatives.


Required Qualifications

  • Bachelor’s Degree in a quantitative discipline such as Engineering, Mathematics, Economics, Computer Science, Operations Research, Supply Chain, or similar.
  • Certification in Process Improvement (LSS Black Belt) and 6-8 years of demonstrated experience leading process improvement projects and initiatives to drive change.
  • At least 6-8 years of analytical expertise and experience using tools such as MS Access, Minitab, MS Excel, Business Objects, Tableau, R, SQL, etc.
  • At least 5-7 years of experience in Project Management.
  • Powerful written and verbal communication across various levels of leadership.
  • Experience in developing labor standards, process flows, value stream maps, and other relevant documentation.

Preferred Qualifications

  • Experience in Retail operations/process improvement.
  • Master’s Degree in appropriate field of study such as Business, Operations, Engineering, or similar.
  • Ability to thrive independently while working within a team.