Manager, Material Operations

Tiffany & Co.
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Job Details

  • Location: Queens, NY
  • Date Posted: 1 year ago
  • Employment Type: Full Time
  • Category: Admin/Clerical
  • Req Number: 44154
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Description

Overview

The Manager, Repair Operations supports worldwide servicing by overseeing the day to day operations of a team of Material Specialists, Vendor Specialists and Repair Order Estimators to ensure that established service and performance standards are met. The Manager is responsible for efficient receiving and maintenance of inventory that is required for servicing customer and stock merchandise throughout the world. This position is also responsible for managing the department costs as it relates to labor, material scrap, and reclamation. The Manager must enhance and maintain an efficient vendor management program to yield positive vendor performance. In addition, the Manager contributes to the company's success through ongoing process improvements that are aligned with the company's objectives.

Responsibilities

Inspire and Align an Agile Team to Win

  • Leverage all existing talent to comply with cost of labor budget
  • Set and communicate clear and challenging goals. Reset expectations with individuals and teams as it relates to building a high performance culture. Discuss team progress at least quarterly, while celebrating achievements, communicating shifting priorities, and reinforcing performance expectations.
  • Foster an environment where leaders and managers provide on-going performance and development feedback conversations, while continually recognizing high performing behaviors and addressing performance issues in a timely manner.
  • Create an inclusive culture that inspires all team members by demonstrating that you value all forms of diversity while cultivating a strong sense of team.
  • Continuously develop management knowledge and capability through effective hiring, engagement, performance acceleration, coaching and development of an inclusive and diverse workforce.
  • Explore opportunities to engage and learn with and from others (e.g., networking events, discussions, mentoring relationships, collaborating on a project, etc.); Act as a role model and proactively share knowledge and information with others and coach and/or mentor peers to ensure collective management growth and success.

Strengthen Our Competitive Advantage

  • Set goals that align with our luxury brand and meet our customer’s expectations.
  • Measure results.
  • Identify obstacles/opportunities.
  • Accountability.
  • Process Documentation/Improvement.
  • Health & Safety: a healthy and safe workplace translates into improved service.

Cultivate a More Efficient Operating Model

  • Plan and forecast for your department taking into consideration historical trends in order to plan appropriately.
  • Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate.
  • Compliance.
  • Workflow management.
  • ROI Analysis: Understanding the cost/benefit analysis of your actions.
  • Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals.

Special Projects

• Support small and large scale projects that support business strategy and growth.

Qualifications

Required Qualifications 

Bachelor degree

Minimum of 3 years of direct management experience

Proficiency with Microsoft Outlook, Excel, Word, and Powerpoint

High ability to collaborate, build strong business relations and influence without direct authority

Strong analytical skills

Detail oriented ability to communicate effectively with different levels of management

Flexible work schedule and ability to work overtime as needed, including possible weekends

Excellent organizational abilities to manage and prioritize multiple tasks

Ability to work with cross functional teams

Financial acumen and ability to understand expense statements

Ability to inspire trust, fairness, integrity, and professionalism with staff members

Ability to take decisions and provide direction in uncertain business situations

 

Preferred Qualifications

Graduate degree in business, engineering or related field

Completion of Graduate Gemology degree or completion of courses

Analytical experience

Experience working in an operations, technical, or luxury retail environment

Proficiency with any of the following: JDE One World, E1 and Business Objects

Knowledge in AS400, RF, POS or Compass

Tiffany & Co. product knowledge

Excellent math skills