Leads Generation Specialist

Thermo Fisher
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Job Details

  • Location: Shanghai, Shanghai, 201206
  • Date Posted: 1 month ago
  • Employment Type: Full Time
  • Category: Customer Service
  • Req Number: 207176BR
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Description

1. Fulfill inbound calls. “Listening & Learning”, and take actions.
2. Serve as an online reception to fulfill the request from Email and online chat
3. Deliver premium services to the customers by proactively coordinating with different teams (like sales force, service engineer…)
4. Generate cross-division marketing qualified leads by different channels and follow up MQLs together with sales & marketing team
5. Implement digital marketing campaigns to generate leads through telemarketing channels, including enterprise WeChat, outbound calls, etc.…
6. Proactive chats with Lab Partner customers to engage, nurture and convert LP customers
7. Build customer base and customer portrait in CRM system
8. Understand team & personal goals, and devote himself/herself in digital marketing projects plan and review
Qualifications:
• Chemistry or biologic or pharmacy background is preferred Excellent interpersonal communication skills
• At least 2 years working experience in customer service or marketing
• To be responsible, proactively, and teamwork spirit
• Quick learner, initiative, self-motivated ability to work within set time/effort/quality constraints
• Good computer skills with other MS Office , e.g. word, excel, PowerPoint, Adobe, power BI
• Good English writing and speaking skill is required
• Good data analysis ability is preferred