Banquet Server - On Call

Benchmark Hospitality San Antonio, TX

About the Job

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off (Holidays/Vacation)
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

With genuine care and consideration of our guests’ expectations, you will be responsible for setting up assigned tables for our banquet functions. You will warmly and enthusiastically serve our guests ensuring they have everything they desire including but not limited to; alcoholic and non-alcoholic beverages and food orders to guest tables.

What you will have an opportunity to do:

Essential Functions:

  • Must have complete knowledge of service time, menu, and specials for each function assigned

  • Service every function according to La Cantera Resort & Spa Service Standards

  • Always inquire if additional service is needed

  • Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests’ requests

  • Responsible to learn about the VIPs in each function and their special needs

  • Complete all side duties as assigned

  • Must minimize breakage

  • Attend all designated staff meetings and training sessions

  • Perform all banquet side work as designated by the supervisor

  • Efficiently and properly perform all service standards

  • Attend to all needs of the guests during functions, paying special attention to diets or any special orders

  • Report to Supervisor any need for cleaning and/or repairs of any equipment or function areas

  • Must be familiar with and adhere to all liquor liability laws

  • Must attend all designated pre-meal meetings

  • Responsible for setting up banquet area

  • Adhere to predefined drink service guidelines and responsible for beverage familiarization

  • Perform any other duties assigned by management

  • Maintain a neat and professional appearance

  • Ability to open and close the shift assigned

  • Must be able to bus tables and re-set them as needed

  • Must know the function menu and be able to describe the items to guests

  • Must be able to resolve guests’ issues and create an amazing experience

  • Must be able to communicate and maintain a positive relationship with culinary and stewarding staff

  • Knowledge of resort property

  • Inform the guest about buffets, hotel activities and community

  • Attend to and anticipate guest’s needs

  • Anticipate guest’s needs to create an amazing experience

Experience and Education: 

  • High school education or equivalent preferred

  • At least one year Banquet experience preferred

  • At least one year of customer service experience required

Job Requirements:

  • Must be a United States citizen or possess a valid work permit 

  • Must be at least 18 years of age  

  • Must be able to work well under pressure 

  • Must be able to accurately follow instructions, both verbally and written  

  • Must be highly detailed orientated  

  • Must be able to work in a fast paced environment  

  • Must have excellent listening skills  

  • Must possesses excellent communication skills  

  • Must be professional in appearance and demeanor  

  • Must always ensure a teamwork environment  

  • Ability to work a flexible schedule that may include evenings, weekends and holidays  

  • Must have the ability to deal effectively and interact well with the guests and associates  

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner  

  • Must have a passion for creating an exceptional experience for all guests 

Working Conditions:

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing. 

  • Must be able to frequently lift and carry up to 25 lbs at shoulder height  

  • Must be able to frequently lift and carry up to 50 lbs;  

  • Must be able to bend, squat, push and pull frequently;  

  • Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently. 

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.