Assistant Store Manager

Tiffany & Co.
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Job Details

  • Location: Kuala Lumpur, Wilayah Persekutuan
  • Date Posted: 1 year ago
  • Employment Type: Full Time
  • Category: Admin/Clerical
  • Req Number: 43938
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Description

Overview

The Assistant Store Manager will partner with the Store Manager/Director to effectively lead, develop and support the assigned team members of a Tiffany store to meet and/or exceed sales plans and profitability targets. He/She will be responsible in partnership with the Store Manager/Director to onboard, train, schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role. The Assistant Store Manager is a team leader, an individual that builds a climate of unsurpassed customer service and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. He/She assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Tiffany Cultural Values.

Responsibilities

Achieve/Exceed Store Sales Plan

- Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members

-  Monitor competitor activity and performance

Build Client Portfolio 

- Ensure growth of assigned team members’ client portfolio

- Coach and monitor team cultivation practices to achieve high client repeat rate

- Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach

- Cultivate customers with personalized interactions.

-  Support events in partnership with PR

Building a High Performance Team

- Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team

- Understand team development plans and support accordingly

- Address and action performance management issues of assigned team in timely manner through consistent feedback

- Ensure coaching follow-up after training is completed

- Partner the Store Manager/Director to maintain employee engagement through reinforcement, appreciation and employee recognition

Customer Satisfaction/In-Store Experience

- Execute retail excellence standards

- Ensure highest level of luxury in-store experience at all times

- Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence

- Share client feedback received on Voice of Customer (VOC) Survey to improve customer service

- Embody and inspire the highest luxury standards in presentation and behavior

-  Manage customer issues/complaints.

Operational Excellence

- Reinforce together with the Store Manager/Director on store operations, health and safety, maintenance and store environment in order to comply  with all internal control procedures

- Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director

Qualifications

Required Qualifications:

  • Minimum of 2-3 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
  • Experience in sales generation and managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Preferred Qualification:

  • A Diploma or University degree.
  • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred
  • Proficiency in local languages and English preferred.

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